Grinder Bevel Gears
We deliver free of charge for orders over £50. We’ll despatch same day (not Sundays) for orders received before 2pm. Delivered to your door within 2-3 days.
We try to do the best for the planet and ship our products in plastic free packaging as much as possible.
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My wife loved her grinder until today when it suddenly went CRACK! Grinder gears disintegrated. Grinder is supposed to be guaranteed 10 years. These gears need to be made of fiber reinforced plastic or better yet out of BRASS! Brass would last forever and make the grinder immortal.
Currently the gears appear to be unavailable. So now what? Buy a new one (not ROK)?
ROK people: PLEASE make a brass version for people that appreciate true longevity. It’s like you’ve gone 98% of the way, but the plastic gears are in my opinion a very bad choice of material that runs counter to your whole philosophy. Makes no sense not to use brass. Brass lasts forever.
Without brass gears these grinders will unfortunately all land in a landfill or be recycled for scrap shortly after ROK goes out of business…
Hi Steve, Thanks for taking the time to make these suggestions. I'll pass them on to the team. We are expecting new stock of the replacement gears shortly. We will be in touch directly on email about getting some gears to you so you can get your grinder up and running.
The new gears are great but the holding pin keeps working loose!
Hi Simon, thank you for your feedback. We're glad you like the gears, but sorry to hear about the pin issue. One of our team will reach out on email to resolve this for you.
Just what I needed and works a treat. Thanks ROK!
This is a Rok espresso grinder yet when grinding for espresso these gears will invariably break. So frustrating. Have ordered and replaced several times now, and my new set are just impossible to fit properly without filing down the inner bore. Shoddy QC.. and guess what, you cannot order more spares for the next inevitable gear break because they have sold out. So disappointing.
Hi Richard, we're sorry to hear about these issues with the gears. We understand how frustrating this must be and appreciate your feedback. Our team are urgently looking into this as these acetal gears are designed for long life. We shall reach out to you directly on email when we have more information.
The gears shouldn't have broken
Hi Warren, we're sorry to hear about this issue with the gears. We encourage folk to get in touch with us if there are any issues. I note that you purchased a few gears as backup. We will arrange a full refund for this. Check your email for updates on this.
Does the job. Easy(ish) to replace parts. Very happy.
The grinder is generally awesome however in what felt like the last 10 years I needed to change it twice...should I get some in advance in case you terminate this product or god forbid close shop.
I love the ROK philosophy and have enjoyed your products. So many thanks for existing
Easy enough to replace after watching a YouTube video but would have been good if instructions were included with the purchase. Also the plastic bushes on the axle were worn and it would have cost pennies to put a couple of them in the package. Works very smoothly afterwards though!
Great service and delivery but these gears should be made of steel as they do seem to break very easily, ordered 3 sets so fingers crossed.
I broke third set of wheels, pls try to design metal ones and try to have these plastics in store
Dear ROK, I really adore my set, but this bevel gears usually breaks in three months. I think this is not the best stuff. Sorry.
Took a while to arrive which meant having to use pre-ground coffee for a week. Fitting took a few minutes and required a fair bit of pressure to push the gear on to the spindle but once done it now works a perfectly. Thanks.
2nd time I've had to order these after they've broke. Took so long to be delivered (I think 8 days) despite rok charging £5 for delivery! And when I emailed to ask what was going on the response was pretty rude. But they still then email asking for a review! Well, here you go.
Hi Oliver, we're sorry to hear that it took so long to arrive. We charge delivery on spare parts so we can keep the part cost down. £3.99 for these bevel gears simply covers our costs. If you experience further problems please reach out to us. The gears are designed to be long lasting.
Great.
Mon moulin a retrouvé une deuxième jeunesse, merci !
Perfect fit and very helpful staff telling how to replace the old ones!!!!
Thanks to the ROK Team's quick response time, I was forced to drink inferior coffee for only a short time - THANK YOU!
The replacement parts for my ROK Grinder arrived in short order, and I was able to return to my normal coffee ritual. What I really appreciate about ROK is that they keep replacement parts even for older models (nice move for sustainability, and speaks for the fundamental build quality of the machines). That these gears occasionally break or wear out is due to 1. my improper use resp. lack of attention to the tightness of the grinder, 2. these are parts that are constantly under load and pressure, subject to wear and tear, and assure that the grinder itself doesn't get damaged.
